Admiral and LV Offer Auto Insurance Refunds – Which? News


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LV has joined Admiral in offering partial refunds to its auto insurance customers due to the changed driving habits under lockdown.

Since people only leave the house for essential reasons, there have been far fewer vehicles on the road since March.


Admiral expects this to lead to fewer claims, so it passes on to its customers the money it would have used for payouts. LV is now doing the same, although refunds will not be automatic.

More than 20 major auto insurers in the US are doing the same, giving billions of dollars in reimbursements ranging from 15% to 25% on April and May premiums. Some come as checks in the mail, and others come as credit against future payments.

UK auto insurers are also facing calls for refunds, but so far only Admiral and LV have taken this step proactively.

Nevertheless, if you contact us, you can still get a refund or premium discount from your insurer.

Here, which one? see if you may be entitled to a refund of the car insurance and how to get it if so.

Why do auto insurers pay back customers?

Insurers take a number of factors into account when calculating your premium. One of these is the number of kilometers you drive.

Under lockdown, you may drive a lot less than you normally do, especially if you used to drive to work and now work from home, are on leave or unemployed.

If your mileage was lower when you took out your car insurance, your premium may have been cheaper.

According to government data daily briefings on the coronavirusthe number of vehicles on the road has decreased by more than 60% since March 16, 2020.

Source: UK Government

Of course, this could lead to much fewer car accident claims, potentially saving insurers money on benefits.

Pay-as-you-go insurer Cuvva estimates that the UK insurance industry will make an additional £ 1 billion in profit if auto insurance claims fall 50% after a three-month lockdown.

US insurers have recognized that they can make big savings, and many are proactively passing some of this on to consumers. Admiral in the UK is doing the same, but no other insurers have taken this approach so far.

Can I refund my car insurance?

You don’t have to wait for your insurer to pay you back to lower your auto insurance premium. Even if you are not an Admiral or LV customer, your insurer will calculate a new premium for you if you update it with your current driving habits. See below for more details.

LV Refunds

LV car and motorcycle customers are reportedly eligible for a refund of between £ 20 and £ 50 due to the savings it expects to make from fewer claims.

It has set aside £ 30 million for the scheme, but unlike Admiral (see below), refunds will not be automatic.

Instead, customers must contact LV and prove they have suffered financially as a result of the coronavirus.

You may be eligible if:

  • You have not yet received the 80% leave of absence payment
  • You are self-employed and cannot work or trade because of the corona virus and you have it 80% government subsidy
  • You became unemployed at any point after 1 March 2020.

Refunds are also only available to direct car and motorcycle customers. This includes those who bought through a comparison site, but excludes customers who bought coverage through a broker.

This measure complements LV reduction in premiums by temporarily changing customer coverage. It has also waived administration and cancellation fees, as well as overpayments for claims from those most affected financially.

Admiral Refunds

Admiral refunds are automatically credited at the end of May.

Cristina Nestares, chief executive of British insurance at Admiral, said: ‘This is an unprecedented time when people across the country drive significantly less than before the lockdown, and we expect this will lead to a decrease in the number of claims we see . .

“We want to return the money we would have used to repay these claims to our loyal customers during this difficult time.”

An admiral spokesman did not rule out or commit to offering further refunds in the future, but said the insurer will “ continue to reflect changes in the claims experience in our engine prices. ”

However, pay-per-mile insurer By Miles says that this reimbursement is a step in the right direction, but £ 25 doesn’t go far enough.

According to the calculations, British drivers could have up to £ 35 out of pocket during a two-month lockdown for each car they own. This is based on By Miles’ own pricing data, compared to Department for Transport data and average premiums as calculated by the ABI.

Gareth Shaw, chief of money at Which? Said: “ People will remember how companies treated them during this crisis, and Admiral’s decision to partially reimburse all of his car and van policyholders will certainly be welcomed by customers who experience unforeseen pressure on their customers. finances.

“Companies that deal fairly now may see that they will be rewarded in the future, and we encourage all other auto insurers to follow Admiral’s lead.”

Do other UK insurers reimburse customers?

Which? asked eleven of the UK’s largest auto insurers if they planned to pay back customers some of their premiums, as millions of them will have changed their behavior.

Each insurer who responded said they had taken steps to help customers get through the coronavirus crisis, but most of them required the customer to get in touch and change the details of their policy themselves, such as reducing the annual mileage.

Insurers usually charge fees for this, but several told us that they have waived these fees for now.

Admiral is still charging customers to change their details – £ 9.50 online or £ 25 over the phone. This means that while changing your details could potentially give you a larger refund, you will have to forfeit some or all of your £ 25 payment in the process.

The table below provides an overview of what each insurer has told us.

Insurer Reclaiming premiums Extra help
Admiral – Automatic refund of £ 25 for each vehicle
– Customers can change policy details but this costs £ 9.50 online or £ 25 by phone
– Reduced prices to reflect the current situation
Ageas – Reduced prices to reflect the current situation
– Improved coverage for NHS and key employees
Aviva – Customers can adjust their mileage online or via the app for free. Also free over the phone, but only if you cannot use the app or website – Offer up to three months deferment of payment to those in financial difficulties
– Improved coverage for NHS employees
Axa – Monthly mileage can be reduced to reduce premium through online accounts. – Flexible repayment options for clients in financial difficulties
– Late payments are interest-free
Direct connection – Can change mileage with virtual assistant for a possible refund. Adjustments are free of charge
Hastings – Customers can contact us to report changed circumstances, and premiums will be recalculated with waiver of the usual fees – Prices have been reduced
LV

– Encourage customers to get in touch to change coverage temporarily to reduce premiums

-Will pay £ 20- £ 50 to contacting customers who have suffered financially from the coronavirus

– Where possible, do not charge administration costs or cancellations and waive the deductible
– Improve coverage for key employees and NHS personnel
More than – Customers can make changes to the policy details for free – Improved coverage for NHS employees
– Interest-free deferral of payment can be arranged for customers in financial difficulties
NFU mutual – Customers can make interim adjustments free of charge to changing circumstances, so that premiums can fall -NFU Mutual is giving its 600,000 car and small van customers free or enhanced access to the RAC’s national roadside recovery and breakdown coverage. Those with NFU Mutual’s private car or light goods vehicle insurance policy will be covered for three months between May 22, 2020 and August 31, 2020. This includes new customers who purchase NFU Mutual’s insurance before the offer expires.

After talking to these insurers, the FCA told insurers to provide general insurance customers with refunds, shorter coverage, and payment holidays to reflect the ways the coronavirus has changed the market.

How can I lower my insurance premium?

While most insurers we spoke to don’t proactively reimburse customers, all of them were willing to work with customers to lower their premiums should they contact them, and in many cases, this won’t cost you a penny.

If you have an online account with your insurer, you may be able to log in and make changes there. Otherwise, you can contact us by phone or via the website.

There are a few changes you can make to your circumstances to lower your insurance premium, but make sure everything you tell your insurer is correct or you could be underinsured if you get involved in an accident.

It is also important to change your data again when the lock restrictions are lifted.

Premium adjustments usually change your monthly payments if you pay monthly, or are paid as a discount if you pay annually.

Here are some of the main ways you can lower your premium:

Lower your annual mileage

Tell your insurer how much less you will be driving this year because of the crisis. Depending on how often you drive, this can be a lot lower than normal.

Let’s say a driver normally commutes 25 kilometers to work during the week, that is, 30 kilometers per day. If this stops, that’s a reduction of 1,200 miles for 60 days (two months of lockout).

Remove second drivers

If any of the drivers listed on your policy no longer drive at all, let your insurer know to have them removed.

Only switch to fire and theft

This means you are covered if someone steals your car but you are not covered to drive. If you still want to travel by car, you will have to change your cover again.

Report your vehicle off road

If you absolutely, without a doubt, do not use your car at all at this point, you can get a legal off-road notification (SORN), which will allow you to cancel your car insurance.

This should only be done if you are sure you are not going to drive at all, even for very occasional short trips, as it is illegal to drive without insurance. And that is only possible if you have a driveway or garage, because you cannot leave your car on any public road.

You will not be able to use your car again until you re-register it as driving and take out insurance. It is also not insured if something happens to it while it is not being used, such as theft or fire.

Read more about registering a car as SORN on the government website.

Find a better deal

Depending on how much you’re currently paying, you can get a cheaper deal elsewhere. Ageas says it has lowered prices to reflect the coronavirus crisis, as did Admiral.


This story was originally published on April 21, 2020 and has since been updated. The latest update contained information about the FCA guidelines and was published on May 18, 2020.


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